E-Book

The Science Behind Service

December 5, 2020

When call center agents have the tools they need to succeed, they are more motivated and have better…

Read More

The Service Professional

December 5, 2020

Learn how a good working culture can ensure your agents have positive experiences with clients that will grow…

Read More

The Science Of Employee Engagement

December 5, 2020

9 out of 10 executives agree that employee engagement is a top priority for their company. It’s proven…

Read More

6 Tips For Boosting Employee Engagement

December 5, 2020

High performing call center employees are motivated and inspired by their managers through small acts and big celebrations…

Read More

The Agent Perspective: The Emotional Experience Index

December 5, 2020

According to agents surveyed by Cogito across 75 U.S. call centers, better rapport with customers will improve their…

Read More

Artificial Intelligence Is Shaping The Future Of Customer Experience

December 5, 2020

Artificial Intelligence is Shaping the Future of Customer Experience Artificial Intelligence is disrupting the way we currently engage…

Read More

Cogito Product Brochure

December 5, 2020

Cogito combines Emotion AI and Conversation AI to provide contact center teams with insights into not only WHAT…

Read More

The Cogito Experience Score

December 5, 2020

Cogito Experience Score Cogito’s customer experience (Cx) score delivers a live window into customer perception. The score is…

Read More

Improve Employee Productivity And Customer Loyalty With Cogito

December 5, 2020

Improve Employee Productivity And Customer Loyalty With Cogito Cogito’s voice software can analyze conversations and help guide contact…

Read More

Short Term Disability Case Study

December 5, 2020

Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…

Read More