E-Book

AI-Enhanced Soft Skills: The Key to Superior Customer Engagement

February 9, 2021

Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…

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Scaling Empathy Through A Next Gen Center of Excellence

December 18, 2020

Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…

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HUMANA Wins CXPA’s Customer Experience Innovation Award With Cogito

December 5, 2020

Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…

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Customer Experience Series: Donna Peeples (1/4)

December 5, 2020

We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…

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Customer Experience Series: Donna Peeples (2/4)

December 5, 2020

In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call…

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Customer Experience Series: Donna Peeples (3/4)

December 5, 2020

The latest advances in voice analytics is providing call center agents with in-call guidance and simultaneously measuring how…

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Customer Experience Series: Donna Peeples (4/4)

December 5, 2020

As a customer experience executive, Donna Peeples knows all the best tactics for communicating and engaging your most important customers.…

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Cogito’s CEO Joshua Feast At STEX Conference

December 5, 2020

Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…

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CEO Joshua Feast Presents At Guidewire’s Conference

December 5, 2020

Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…

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Awaken The Force In Your Call Center

December 5, 2020

Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections…

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