Webinar

Phone-Side Manner In The Contact Center

December 4, 2020

By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate…

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Phone-Side Manner In The Contact Center

December 4, 2020

In this webinar, we’ll discuss the latest industry findings around contact center care and phone-side manner from a…

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The ROI Of Empathy In Customer Engagement

December 4, 2020

Sales, service, and claims organizations who emphasize empathy in their customer interactions are experiencing more engaged employees, happier…

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Augmented Intelligence In The Call Center

December 4, 2020

Phone professionals are the front line of your brand. It’s a tough job. They spend all day, all…

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Driving Superior Customer Experience In Insurance With AI

December 4, 2020

Customer emotion is the most influential factor affecting customer loyalty and retention. In insurance, the emotional stakes are…

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State Of Empathy In The Call Center

December 4, 2020

Cogito’s State of Empathy in the Call Center report was compiled to explore how companies are adapting their…

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Improving Care Management With Real-Time Emotional Intelligence

December 4, 2020

Download this study to learn how Cogito helped a Top 5 health insurer increase care management program enrollment…

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AI-Enhanced Soft Skills For Call Center Agents

December 4, 2020

Soft skills are critical people skills that allow your best call center agents to deliver superior customer engagement.…

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Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote

December 4, 2020

Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote How can you make sure your customers are…

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Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform

December 4, 2020

Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform If you’re looking for a way to leverage…

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