Infographic

Customer Experience Case Study

December 5, 2020

In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to…

Read More

The CX Playbook

December 5, 2020

In this customer experience playbook, learn how to build stronger relationships by improving customer interactions within call centers.…

Read More

Leveraging AI & Machine Learning For Better Customer Interactions

December 4, 2020

In this webinar Dr. John Kane discusses how AI and machine learning are rapidly becoming an integral part…

Read More

The Cogito Guide To Emotional Intelligence

December 4, 2020

Helping frontline employees be more emotionally intelligent increases employee engagement and customer satisfaction. Read this E-book to learn…

Read More

Leveraging Emotional Intelligence To Enhance Customer Service

December 4, 2020

In this webinar Dr. Skyler Place and Naomi Nuta discuss how leading service organizations are leveraging behavioral science…

Read More

Applying Emotional Intelligence In The Call Center

December 4, 2020

To build effective relationships, front-line agents need support in exhibiting emotional intelligence in their customer interactions. Read this…

Read More

3 Ways To Improve Your Customer Conversations

December 4, 2020

In this webinar Dr. Danielle Hartigan, a behavioral scientist and university professor whose research is focused on improving…

Read More

Humanizing CX

December 4, 2020

In this webinar Forrester Principal Analyst Kate Leggett and Cogito’s Dave D’Aprile discuss the importance of human connections…

Read More

Cogito’s Thought Leadership Series: John Kane, VP Signal Processing And Machine Learning

December 4, 2020

Cogito’s VP of Signal Processing and Machine Learning, John Kane In this video, Cogito’s VP of Signal Processing…

Read More

Cogito’s Thought Leadership Series: Skyler Place, Chief Behavioral Science Officer

December 4, 2020

Cogito’s Chief Behavioral Sciences Officer, Skyler Place In this video, Cogito’s Chief Behavioral Sciences Officer, Skyler Place, talks about how…

Read More