Infographic
Leveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy
A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do…
Read MoreTo truly transform CX operations, call center leaders need to evolve beyond their dependence on surveys. Shifting call…
Read MoreAre you building positive call center habits that drive great CX? In the call center, habits are the…
Read MoreEmotional connections lead to better customer interactions, creating truly loyal customers. However, the remote work environment that has…
Read MoreCompeting in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key…
Read MoreCogito has analyzed the NPS scores for nine of its enterprise clients and found that NPS survey responses…
Read MoreFor call center agents working in remote environments, empathy fatigue is a real phenomenon that brings with it…
Read MoreAgent coaching has never been more critical than it is right now. With remote teams and more emotionally…
Read MoreCan call centers systematically develop and manage behaviors to achieve superior performance and drive enhanced business value for…
Read MoreKathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…
Read More