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Cogito Dialog Datasheet The nature of conversations at the call center is radically changing. With the increased usage…
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Machine learning can unintentionally encode and amplify negative biases and stereotypes present in humans, be they conscious or…
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The area of affective computing, and in particular recognition of emotion from voice, has received continually increasing attention…
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Join us for an in-depth discussion with NYT-Bestselling author and customer service and experience expert, Shep Hyken. Shep…
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In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile,…
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There are 3.4 million call center workers in the U.S. That’s a lot of people working in a…
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In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile,…
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The demands on modern day call center agents are making it increasingly difficult to build emotional connections with…
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In this virtual session, Forrester’s Vice President of Customer Experience Harley Manning discusses the latest Forrester research around…
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In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on…
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