Featured

How to Elevate Empathy and Humanize AI Powered Interactions

February 9, 2021

Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing…

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AI-Enhanced Soft Skills: The Key to Superior Customer Engagement

February 9, 2021

Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement.…

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Scaling Empathy Through A Next Gen Center of Excellence

December 18, 2020

Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…

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HUMANA Wins CXPA’s Customer Experience Innovation Award With Cogito

December 5, 2020

Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…

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Customer Experience Series: Donna Peeples (1/4)

December 5, 2020

We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…

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Customer Experience Series: Donna Peeples (2/4)

December 5, 2020

In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call…

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Customer Experience Series: Donna Peeples (3/4)

December 5, 2020

The latest advances in voice analytics is providing call center agents with in-call guidance and simultaneously measuring how…

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Customer Experience Series: Donna Peeples (4/4)

December 5, 2020

As a customer experience executive, Donna Peeples knows all the best tactics for communicating and engaging your most important customers.…

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Cogito’s CEO Joshua Feast At STEX Conference

December 5, 2020

Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…

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CEO Joshua Feast Presents At Guidewire’s Conference

December 5, 2020

Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…

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