Shift to Remote Work with Latest Release of Cogito Dialog

BOSTON–(BUSINESS WIRE)–Cogito, a leader in real-time emotional intelligence solutions, today announced significant enhancements to Cogito Dialog – AI that analyzes phone conversations and provides real-time guidance for frontline call center agents to better engage with customers. The latest capabilities help support agents through unprecedented call volumes due to the COVID-19 pandemic, with updated in-the-moment guidance features, as well as enriched data visualizations for supervisors – enabling more specific coaching opportunities while managing distributed teams.