Call-Center Agents Get a Human Touch
How Computers Could Make Your Customer-Service Calls More Human
New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy and patience
Skip to contentHow Computers Could Make Your Customer-Service Calls More Human
New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy and patience
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