Cogito Blog

New Features In Upcoming Version of Cogito Dialog

Steve Kraus

Based on our results and the feedback that we’ve received, we’ve been hard at work on a new release of Dialog that will provide additional benefits to supervisors and managers as well as agents. These new features include a new Multi Call Display that allows users to:

[av_iconlist position=’left’]
[av_iconlist_item title=’Deliver timely and targeted coaching and training’ icon=’36’]
Monitor the performance of large agent teams in real-time
[av_iconlist_item title=’Identify high value outreach opportunities’ icon=’136′]
Rank individual customer engagement and distress levels
[av_iconlist_item title=’Have an organizational view of customer engagement’ icon=’103′]
Review how engagement changes across the organization

To see the future of intuition in action [av_button label=’Request a Demo’ link=’page,3534′ link_target=” color=’theme-color’ custom_bg=’#444444′ custom_font=’#ffffff’ size=’large’ position=’left’ icon_select=’yes’ icon=’5′]

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