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Exciting Results and New Features From Cogito Dialog

Steve Kraus

The results are in from our Cogito Dialog deployments and we’re excited to share them with you. In just a few months of use, our clients have already seen great increases in customer conversion rates, customer satisfaction scores and program completion rates.

[av_hr class=’default’ height=’50’ shadow=’no-shadow’ position=’center’]

insurance companies

These outcomes are a result of Cogito Dialog’s ability to enable team members to:

[av_iconlist position=’left’]
[av_iconlist_item title=’Listen Better’ icon=’1′]Promote active listening[/av_iconlist_item]
[av_iconlist_item title=’Sound more confident and professional’ icon=’135′]Pace speech more evenly[/av_iconlist_item]
[av_iconlist_item title=’Sound warmer and more enthusiastic’ icon=’14’]Improve mirroring and motivational skills[/av_iconlist_item]
[av_iconlist_item title=’Be more perceptive and persuasive’ icon=’53’]Increase customer engagement


Based on our results and the feedback that we’ve received, we’ve been hard at work on a new release of Dialog that will provide additional benefits to supervisors and managers as well as agents. These new features include a new Multi Call Display that allows users to:

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[av_iconlist_item title=’Deliver timely and targeted coaching and training’ icon=’36’]
Monitor the performance of large agent teams in real-time
[av_iconlist_item title=’Identify high value outreach opportunities’ icon=’136′]
Rank individual customer engagement and distress levels
[av_iconlist_item title=’Have an organizational view of customer engagement’ icon=’103′]
Review how engagement changes across the organization

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