Webinar

Human Connections Webinar Events Page

The Power of Human Connections to Drive Call Center Engagement

March 10, 2022
Read More

Building Positive Call Center Habits that Drive Great CX

September 14, 2021

In this webinar, Cogito’s Sr. Principal Advise Consultant, Kate Webster will discuss how habit formation occurs and the critical importance of positive habit development for call center agents. Learn how leading call centers are leveraging the latest advancements in human aware AI to coach agents in real-time, developing and fostering positive habit formation to create exceptional customer experiences at scale.

Read More
Addressing 6 Call Behaviors that Frustrate Customers Most

Addressing 6 Call Behaviors that Frustrate Customers Most

June 30, 2021

In this webinar, and in honor of Mental Health Awareness Month, Cogito’s Sr. Director of Strategic Services, Naomi Nuta will discuss how leading call centers are leveraging the latest advancements in human aware AI to improve the employee experience for their agents and supervisors.

Read More
Agent Wellness Webinar

Prioritizing Employee Wellness in the Virtual Call Center

April 21, 2021

In this webinar, and in honor of Mental Health Awareness Month, Cogito’s Sr. Director of Strategic Services, Naomi Nuta will discuss how leading call centers are leveraging the latest advancements in human aware AI to improve the employee experience for their agents and supervisors.

Read More
Webinar_AI_Coaching_Website

How AI Enables Real-time Agent Coaching in the Call Center

March 24, 2021

Agent coaching has never been more critical than it is right now. With remote teams and more emotionally complex conversations happening in the call center, traditional coaching methods are simply not cutting it. Learn how the latest advancements in human aware AI are enabling the next generation of call center coaching capabilities.

Read More
Behavior Change Webinar Graphic

Leveraging Behavior Change in the Call Center to Drive Business Value

February 17, 2021

Learn how leading call centers are leveraging behavioral science principles to drive positive behavior change with their front line agents and supervisors. Discover how the latest advancements in human aware AI are providing real-time feedback through behavioral nudging to empower the front lines to deliver superior customer experience and enhanced business value.

Read More
Scaling Empathy Webinar Events page banner

Scaling Empathy Through A Next Gen Center of Excellence

December 10, 2020

In this webinar, learn how to scale emotional connections and empathy driven interactions with your customers and understand the ROI this will drive for your business through enhanced customer experience.

Read More

Achieving Customer Service Excellence with a Remote Workforce

November 10, 2020

Customer service is at it’s tipping point.

Read More

Improving Employee Experience in the Call Center

October 1, 2020

This event was previously held on October 1, 2020, if you would like to View a Recording, please…

Read More

Reducing Bias In Customer Engagement

August 13, 2020

This event was previously held on August 13, 2020, if you would like to View a Recording, please…

Read More