Join us on Thursday, January 12th, for the latest Cogito webinar EX is Powering the Future of Contact Center Work featuring Forrester VP & Research Director, James McQuivey.

In this webinar, Cogito’s Sr. Principal Advise Consultant, Kate Webster will discuss how habit formation occurs and the critical importance of positive habit development for call center agents. Learn how leading call centers are leveraging the latest advancements in human aware AI to coach agents in real-time, developing and fostering positive habit formation to create exceptional customer experiences at scale.

In this webinar, and in honor of Mental Health Awareness Month, Cogito’s Sr. Director of Strategic Services, Naomi Nuta will discuss how leading call centers are leveraging the latest advancements in human aware AI to improve the employee experience for their agents and supervisors.

In this webinar, and in honor of Mental Health Awareness Month, Cogito’s Sr. Director of Strategic Services, Naomi Nuta will discuss how leading call centers are leveraging the latest advancements in human aware AI to improve the employee experience for their agents and supervisors.

Agent coaching has never been more critical than it is right now. With remote teams and more emotionally complex conversations happening in the call center, traditional coaching methods are simply not cutting it. Learn how the latest advancements in human aware AI are enabling the next generation of call center coaching capabilities.

Learn how leading call centers are leveraging behavioral science principles to drive positive behavior change with their front line agents and supervisors. Discover how the latest advancements in human aware AI are providing real-time feedback through behavioral nudging to empower the front lines to deliver superior customer experience and enhanced business value.

In this webinar, learn how to scale emotional connections and empathy driven interactions with your customers and understand the ROI this will drive for your business through enhanced customer experience.

Customer service is at it’s tipping point.

This event was previously held on October 1, 2020, if you would like to View a Recording, please…