Cogito Dialog®, an application that analyzes the human voice and delivers real-time behavioral guidance, is compatible with key Avaya contact center solutions.
Boston, MA — August 4, 2015 – Cogito® Corporation – The software company empowering phone professionals to deliver more engaging and caring customer experiences, today announces that Cogito Dialog® is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
Cogito Dialog helps phone-based professionals consistently display the advanced soft skills required to build deeper customer relationships, increase productivity and improve outcomes. Fast to deploy and easily integrated with existing CRM and telephony systems, the application provides intuitive and informative in-call, visual guidance that helps representatives rapidly become better active listeners, be more perceptive, and dynamically adapt to each customer’s communication preferences. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.3 and Avaya Aura Application Enablement Services 6.3.
Cogito is a Technology Partner in the Avaya DevConnect program— an initiative to develop, market and sell innovative, third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Cogito is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their environment without having to replace their existing infrastructure—speeding deployment of new applications and reducing complexity and implementation costs.
“We are thrilled to successfully complete compliance testing with these Avaya contact center solutions. Our customers rely on Cogito Dialog to provide real-time insights into customer engagement and representative performance on each phone call. Working with Avaya will help ensure our customers can deploy faster, more confidently and ultimately deliver a superior customer experience.”
— Joshua Feast, CEO and President, Cogito Corporation
“Working with DevConnect Technology Partners like Cogito, Avaya is continuously providing new and innovative ways to help customers increase employee productivity and enhance customer engagement. The combination of Avaya’s contact center infrastructure and Cogito’s in-call guidance application enables companies to develop more net promoters for their brand and realize a unique competitive advantage.”
— Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible, on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Cogito® enables enterprises to increase individual and team performance by analyzing and interpreting human behavior in real-time. Cogito’s patented technology is the result of more than ten years’ scientific research conducted at the Massachusetts Institute of Technology (MIT) Media Lab and an additional seven years of applied research funded by some of the most prestigious academic and government organizations. Cogito® is improving the customer experience and increasing phone professional productivity in the world’s leading companies.
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Steve Kraus DevConnect