Cogito Dialog 2.0 Receives Positive Reviews From Supervisors

In recent customer reviews, supervisors gave Cogito Dialog 2.0 positive reviews across the board. Their ability to use Dialog’s multi-call display to explore calls in real-time as well as prior recorded calls has given them an array of new training tools.

The results are as follows:
[av_animated_numbers number=’100% of Supervisors’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’ color=” custom_color=’#444444′ font_size=” font_size_description=” link=” linktarget=’no’] … deploying Dialog in a Care Management program agree that Dialog enables them to better prepare for feedback sessions and identify coaching opportunities with their agents. [/av_animated_numbers]

[av_animated_numbers number=’100% of Supervisors’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’ color=” custom_color=’#444444′ font_size=” font_size_description=” link=” linktarget=’no’] … in one team surveyed, report using the multi-call display throughout the day
as well as before feedback sessions. [/av_animated_numbers]

[av_animated_numbers number=’75% of Supervisors’ icon_select=’no’ icon=’ue800′ font=’entypo-fontello’ color=” custom_color=’#444444′ font_size=” font_size_description=” link=” linktarget=’no’] … further express that they are excited to use Dialog 2.0. [/av_animated_numbers]

Additionally, we are pleased to share that supervisors using Dialog in a Disability Operations pilot have found the data and analytics from Dialog back-end reporting to be invaluable for quantifying agent-member interactions.

“[With Dialog], no one has to wonder or guess if they provided exemplary customer service.” – Agent Supervisor