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HomeCogito BlogCogito Hires Customer Experience Visionary Steve Kraus

Cogito Hires Customer Experience Visionary Steve Kraus

Steve Kraus

Boston, MA – August 19, 2015 – Cogito® Corporation – the software company that empowers phone professionals to deliver a more engaging and caring customer experience today announces that Steve Kraus has joined the company as Vice President of Marketing. With over twenty years’ experience designing, implementing, selling, and marketing innovative customer experience applications, Kraus is a proven leader who will help Cogito accelerate growth. In his role he will lead all marketing functions.

“I have worked with CRM and customer experience technologies for a number a years, but I have never worked with an application that can improve human performance so quickly and so dramatically. There is no other application on the market that can translate human mannerisms, “honest signals”, into real-time, in-call insights for phone professionals. I am very excited to join Cogito. They have carefully assembled a team with proven expertise in behavioral science, technology innovation, and management.

“Steve’s track record of successfully bringing innovative customer experience applications to market makes him an ideal fit at Cogito,” says CEO Joshua Feast. “His unique background working with many of the world’s leading enterprises to build customer value will ensure our applications are innovative and deliver tangible results. His experience building brand awareness and market share at Pegasystems, Chordiant, and KANA will help lead Cogito to the next stage in our evolution.”

Cogito® enables enterprises to increase individual and team performance by analyzing and interpreting human behavior in real-time. Cogito’s patented technology is the result of more than ten years’ scientific research conducted at the Massachusetts Institute of Technology (MIT) Media Lab and an additional seven years of applied research funded by some of the most prestigious academic and government organizations. Cogito® is improving the customer experience and increasing phone professional productivity in the world’s leading companies.

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