Mental Health

Unifying Measurement & The Means to Improve – A New Standard For Enterprise Software

July 21, 2016

It’s time to raise our expectations of what enterprise software should do for us. Today, most software solutions…

Read More

Thought Leadership Series Part 1: Donna Peeples on Customer Experience

July 19, 2016

In the first video of our four part customer experience thought leadership series, CX executive Donna Peeples discusses the customer…

Read More

Technology Can Help Improve Emotional Intelligence In The Call Center

June 23, 2016

Call center workers take medical leave at three times the average rate. They have one of the highest…

Read More

Emotional Intelligence Drives Higher Performance

June 2, 2016

The phrase “Emotional Intelligence” entered our common vernacular in 1996, with the publication of a book by the…

Read More

Behavioral Analytics Drive Empathy and Build Rapport in the Contact Center

April 28, 2016

Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions. Companies have…

Read More

App to Help Treat Mood Disorder Patients

February 26, 2016

The medical community and a Boston technology company are teaming up on new ways to measure and improve…

Read More

Cogito & MGH Announce New Population Health Initiative

February 24, 2016

Cogito and Prestigious Hospital’s MoodNetwork to Enable Continuous Understanding of Depression and Bipolar Symptoms for Long-Term Care and Support…

Read More

Why Current Call Center Analytics Just Aren’t Good Enough

February 16, 2016

This is the fourth in a series of posts on customer experience in the call center, catch up…

Read More

The Call Center: What’s Love Got to Do with It?

February 5, 2016

This is the third of a series of posts on customer experiences in the call center, to catch…

Read More

Happy Call Center Agents Create Loyal Customers

January 26, 2016

This is the second in a series of posts on customer experiences in the call center, catch up…

Read More