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Mental Health
It’s time to raise our expectations of what enterprise software should do for us. Today, most software solutions…
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In the first video of our four part customer experience thought leadership series, CX executive Donna Peeples discusses the customer…
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Call center workers take medical leave at three times the average rate. They have one of the highest…
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The phrase “Emotional Intelligence” entered our common vernacular in 1996, with the publication of a book by the…
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Since the 1960s and ’70s, the telephone has been the predominant medium for customer service interactions. Companies have…
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The medical community and a Boston technology company are teaming up on new ways to measure and improve…
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Cogito and Prestigious Hospital’s MoodNetwork to Enable Continuous Understanding of Depression and Bipolar Symptoms for Long-Term Care and Support…
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This is the fourth in a series of posts on customer experience in the call center, catch up…
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This is the third of a series of posts on customer experiences in the call center, to catch…
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This is the second in a series of posts on customer experiences in the call center, catch up…
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