Mental Health

Putting AI to Work: MIT’s CIO Symposium

June 26, 2017

Earlier this spring, hundreds of CIOs, business leaders, academics and technologists gathered in Cambridge, Massachusetts – often known…

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Call Centers, Listen Up: 3 Steps to Define the Customer Experience at “Hello”

June 7, 2017

There’s an old expression, “You never have a second chance to make a first impression.” In as little…

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Three Reasons Millennials Embrace Service – Not Just Self-Service

May 22, 2017

  Earning the loyalty of millennials is the Holy Grail for modern-day organizations. Millennials want to be in…

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National Nurses Week (May 6-12): Celebrating Nurses Who Go Above and Beyond Every Single Day

May 12, 2017

  It is an important week for nurses around the United States. The American Nurses Association (ANA) recognizes…

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Humans, not Chatbots, Hold the Key to Customer Loyalty

May 9, 2017

  This post originally appeared on Customer Think. In a world where people are continuously connected and able…

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Thought Leadership Part 4: Donna Peeples on Customer Experience

March 30, 2017

In the fourth and final part of our customer experience thought leadership series, CX executive and thought leader Donna…

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Thought Leadership Part 3: Donna Peeples on Customer Experience

March 30, 2017

In the third part of our customer experience thought leadership series, CX executive and thought leader Donna Peeples discusses…

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Beyond the Marketing Hype: How Cogito Delivers Real Value Through AI

March 21, 2017

This post originally appeared on OpenView’s partnership blog. Just a few months into 2017, and AI already reigns…

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Thought Leadership Part 2: Donna Peeples on Customer Experience

August 2, 2016

In the second part of our customer experience thought leadership series, CX executive and thought leader Donna Peeples discusses how customer…

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Cogito Selected as an Innovative Customer Experience Vendor for 2016

July 26, 2016

Companies in every industry have realized that improving customer experience is crucial when it comes to boosting customer…

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