Industry News

The Future of Conversational AI (5 Things You Can Expect)

November 22, 2021

Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines…

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What is Emotion AI? Key Considerations Explored

November 19, 2021

Customer-centric empathy and emotional intelligence have long been a foundation for building relationships and closing deals in sales.…

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5 Ways Emotional Intelligence Technology Improves Human Performance

October 7, 2021

Artificial intelligence (AI) is advancing our daily lives in the ways we connect with others and freeing us…

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What is Conversational Intelligence?

What is Conversational Intelligence?

October 5, 2021

The road ahead to a post-pandemic new normal may be uncharted territory, but its impact on digital interactions…

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Office Optional Series: Laura Burns

September 30, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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What is Customer Sentiment Analysis & Why is it Important?

What is Customer Sentiment Analysis & Why is it Important?

September 23, 2021

Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…

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“Why Cogito?” Series: Benito Maldari

September 9, 2021

We connected with Benito Maldari, a Client Services team member, to discuss why he chose Cogito. Benito joined…

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CX Success is All Hands on Deck

August 24, 2021

Kathy Juve is the EVP of CX Technology & Insights, at Concentrix. Concentrix is a leading business services…

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Part 3: The Impact of Machine Learning and Behavioral Science on Augmented Intelligence in the Real World

August 23, 2021

In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented…

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Part 2: Key Benefits of Augmented Intelligence in Business

August 20, 2021

In part one of this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, discusses the growing disillusionment…

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