Industry News
Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
Read MoreChallenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
Read MoreAs we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…
Read MoreWe entered a new phase of work this past year, navigating the ins and outs of a long-term…
Read MoreRecently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…
Read MoreWith the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…
Read MoreToday, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…
Read MoreThis is the second in a series of posts on customer experiences in the call center, catch up…
Read MoreActive listening skills for call center agents are the foundation of their ability to reach first call resolution…
Read MoreWhat is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…
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