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Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
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Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
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As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…
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We entered a new phase of work this past year, navigating the ins and outs of a long-term…
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Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…
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With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…
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Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…
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This is the second in a series of posts on customer experiences in the call center, catch up…
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Active listening skills for call center agents are the foundation of their ability to reach first call resolution…
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What is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…
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