Employee Experience
In recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…
Read MoreDespite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…
Read MoreAt Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Read MoreModern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
Read MoreFresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
Read MoreThis is the fourth and final blog post in a four-part series about employee experience. We encourage you…
Read MoreThis is the third blog post in a four-part series about employee experience. We encourage you to review…
Read MoreIndustry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
Read MoreContact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
Read MoreThis is the second blog post in a four-part series about employee experience. We encourage you to review…
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