Emotional Intelligence

“Why Cogito?” Series: Kelly McLaughlin

July 30, 2021

Why Cogito? We connected with Kelly McLaughlin, a member of our Data Annotation team to discuss why she…

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Why is Customer Experience in the Call Center Important?

Part 1: Why is Customer Experience in the Call Center Important?

July 28, 2021

This is the first of a series of posts on customer experiences in the call center. Companies are…

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Office Optional Series: Morgan Sanders

July 8, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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Cogician Resource Group Spotlight: Cogito Pride+

June 23, 2021

One of the cornerstones of Cogito’s culture is including emotional intelligence in everything we do; EQ is the…

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“Why Cogito?” Series: Jorge Calzada

June 3, 2021

Why Cogito? We connected with Jorge Calzada, Director of Data Science, to discuss why he chose a career…

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Know How Voice Analysis Works & Why it’s Important

May 28, 2021

There have been significant advancements in voice analysis technology in recent years. Following decades of research, major speech-related…

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Cogician Resource Group Spotlight: Cogito Womin

May 21, 2021

Here at Cogito, to accelerate our progress toward a true culture of Diversity, Equity and Inclusion, we recently…

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Virtual Call Center Software

What is Virtual Call Center Software?

May 19, 2021

Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst…

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Office Optional Series: Javier Dominguez

May 5, 2021

Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…

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“Why Cogito?” Series: Kaylee Conley

April 20, 2021

Why Cogito?  We connected with Kaylee Conley, Marketing and Demand Generation Intern, to discuss why she chose Cogito…

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