Skip to content
Emotional Intelligence
In recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…
Read More
Despite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…
Read More
At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Read More
Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
Read More
Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
Read More
This is the fourth and final blog post in a four-part series about employee experience. We encourage you…
Read More
This is the third blog post in a four-part series about employee experience. We encourage you to review…
Read More
Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
Read More
Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
Read More
This is the second blog post in a four-part series about employee experience. We encourage you to review…
Read More