Skip to content
Emotional Intelligence
The Intersect of Regulated Industries & Value A familiar narrative echoes within the corridors of today’s banking institutions.…
Read More
In the dynamic world of customer service, meeting and exceeding customer expectations is crucial for the success of…
Read More
Cogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…
Read More
Emerging call center AI technologies are changing the way traditional contact centers are managed and operated. This innovation…
Read More
In recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…
Read More
Despite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…
Read More
At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Read More
Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
Read More
Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
Read More
This is the fourth and final blog post in a four-part series about employee experience. We encourage you…
Read More