Call Center Intelligence

Cogito Launches New Product Features This Summer

August 23, 2022

We are excited to announce that this month we will be launching several enhanced product features to our…

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Cristina Gorrostieta Named Finalist in VentureBeat AI Award

August 11, 2022

Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…

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Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

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What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

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Cogito CCW

Customer Contact Week: A Meeting of the Minds

July 18, 2022

Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…

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The Data Is In: Consumers’ Perception of the Service Experience

June 9, 2022

Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…

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Employee Harassment: And How to Support Your Agents Through It

June 6, 2022

This is the third blog post in a four-part series about employee experience. We encourage you to review…

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New Year Blog

Bright Horizons Ahead for the New Year

January 25, 2022

We entered a new phase of work this past year, navigating the ins and outs of a long-term…

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Cogito's Customer Advisory Board

Customer Advisory Board: Coming Together to Shape Cogito’s Future

January 11, 2022

Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…

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Cogito Celebrates #GivingTuesday in a Personalized Way

December 10, 2021

With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…

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